Shipping policy

Shipping Policy

We strive to provide you with a seamless shopping experience, including efficient and reliable shipping. Please review our shipping policy below.

Processing Time
- Orders are processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times
- Standard Shipping 5-7 business days
- Express Shipping 2-3 business days
- Delivery times are estimates and start from the date of shipping, not the date of the order. Delivery times may vary due to carrier delays or other unforeseen circumstances.

International Shipping
- International shipping rates vary based on destination and will be calculated at checkout.
- Delivery times for international shipping typically range from 7-21 business days, depending on the destination.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order using the link provided in the email or by visiting our [Order Tracking] page.

Shipping Address
- Please ensure that your shipping address is complete and correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us at hello@parkermason.com.au within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Undeliverable Packages
- If a package is returned to us as undeliverable, we will notify you and arrange for re-shipment. Additional shipping charges may apply.

Contact Us
If you have any questions about our shipping policy, please contact us at hello@parkermason.com.au. We are here to help!

Thank you for shopping with Parker Mason Collection. We appreciate your business and aim to provide you with the best possible service.